Order FAQs

Order FAQs

Customer Service

Phone Number (Toll Free): 800.847.7746
Phone Number: 310.823.7008
E-mail: info@spinning.com
Hours: Monday - Thursday, 6 a.m. - 5 p.m. / Friday 6 a.m. - 3 p.m PT

Holiday Promotions

  • Offer only applies to products sold by Spinning.com and Crosscore.com
  • Promotional offers, discounts and coupon codes do not apply to education (trainings, workshops, live certifications or CECs) unless specifically noted on the promotion.
  • Offer good while supplies last.
  • No rainchecks.
  • Offer may not be combined with other offers.
  • Each promotional code applies only to qualifying items.
  • Promotional codes may not be redeemed for education (unless specifically noted), gift certificates or refurbished bikes.
  • Promotional codes apply only to items purchased in a single order and shipped at the same speed to a single address.
  • Shipping charges and taxes may apply to the full value of discounted and free promotional items.
  • If any of the products or content related to an offer are returned (excluding Clearance), your refund will equal the amount you paid for the product or content, subject to applicable refund policies.
  • In order to receive by Christmas, orders must be placed by 11 AM PST on 12/17/18 for regular ground shipping. Expedited shipping fees apply for non-ground shipping options. Fees vary depending on carrier.
  • Free shipping promotion (11/15/18 through 12/17/18) applies to ground shipping only within the contiguous United States.
  • All Clearance Items purchased between 11/23/18 and 1/1/19 are FINAL SALE and can not be returned or exchanged.
  • Extended holiday return policy: Items shipped by Spinning.com or Crosscore.com between November 15 and December 31 of this year, may be returned until January 31 of the following year for a full refund, subject to our other return guidelines listed below.

SPINtv® Holiday Ride

To gain access to our free SPINtv® Holiday Ride, users must sign up with a valid email at https://tv.spinning.com/sign_in and use code “JINGLEBELLBURN” at checkout. Code is valid from 12/4/18 through 3/1/19 and applies only to the 30 minute Holiday Ride programming. Not valid towards any other SPINtv® programming or subscription. No credit card is needed to access the free Holiday Ride.

How it works:

  • 1) Sign up at https://tv.spinning.com/sign_in
  • 2) Select Holiday Ride from catalog
  • 3) Enter code “JINGLEBELLBURN” at checkout. No credit card is required.
  • 4) Enjoy access to the Holiday Ride through 3/1/19

Refurbished Bikes

Our refurbished line offers models that are gently used with slight aesthetic wear normal for any bike; each piece of equipment has been thoroughly inspected to ensure that functionality and usability are intact. Some products have been repaired and returned to a like-new state and will include the original parts and accessories (or a suitable replacement). In addition, the product was professionally cleaned and repackaged with care to give you a product as near to new as possible. All of our home Spinner® bikes ship for $40 flat-rate via ground shipping within the continental U.S., via FedEx or UPS. Additional charges apply for Next Day, Saturday Delivery and 2nd Day services. Sorry, these items are not available for Alaska, Hawaii, Puerto Rico, or Canada. All sales on refurbished bikes are final. Warranty on these bikes is one year, no labor. SPIN® Member discount will not be applied to the price of Refurbished Bikes. Refurbished Bikes come with a complimentary one-month subscription to SPINtv™. Customers can redeem their complimentary subscription by inputting the promotion code from their confirmation email into the relevant field at checkout at tv.spinning.com. Promotion codes are single use per customer. SPINtv™ subscriptions obtained in conjunction with purchase of a bike or other Spinning.com merchandise and/or offers will be voided if the order is cancelled, or any of the merchandise is returned. Full FAQ for SPINtv™ can be found at tv.spinning.com. Your subscription will auto-renew at the end of the complimentary month, but you are welcome to cancel at any time.

SPINtv™ One-Year Subscription Offer

As of November 17, 2017, complimentary one-year subscriptions to SPINtv™ come with Lifestyle, Active, Performance, and Commercial Series bikes purchased through Spinning.com stores. Customers can redeem their complimentary subscription by inputting the promotion code from their confirmation email into the relevant field at checkout at tv.spinning.com. Promotion codes are single use per customer, and only valid until December 31, 2018, or the expiration date otherwise listed in the offer email. This offer is subject to change. SPINtv™ subscriptions obtained in conjunction with purchase of a bike or other Spinning.com merchandise and/or offers will be voided if the order is cancelled, or any of the merchandise is returned. Full FAQ for SPINtv™ can be found at tv.spinning.com. Your subscription will auto-renew at the end of the complimentary year. However, you are welcome to cancel at any time. To cancel your subscription, go to “My Account” via the icon in the upper right corner. Click on “Subscriptions,” click on “Change,” and select “Cancel Subscription.”

Order Confirmation

Thank you for ordering with Mad Dogg Athletics. Spinning® order confirmations are sent out via e-mail. You will receive your order confirmation within 24 hours of placing your order. A shipping confirmation email is sent once your package has shipped from our warehouse. The shipping confirmation may include a tracking number if the carrier provides this service. Please check your spam/junk folder for confirmation emails.

Pre-Orders

Because we know you are passionate about Spinning®, we make our newest and best products available to you before anyone else! The expected release date will show when you make your decision to buy. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's release date, you will be notified via email. We understand that sometimes timing is critical, so if you wish to cancel your pre-order, please send your request to info@spinning.com and include your order number. You may also contact our customer service department at 800-847-7746, option 1. By placing a pre-order, you are making an advanced purchase which requires full payment. Once the item has become available, your order will ship using the method chosen at the time of purchase.

Changing an Order

If you have made a mistake on your order, please notify us immediately either by phone or by e-mail. We will make every attempt to correct your order; however, if your order has shipped, we will be unable to change any portion of your order. For additional information, please refer to our "Return Policy and Procedures" section below.

Canceling an Order

To cancel an order, please contact us as soon as possible. We will make every attempt to stop the order from shipping. Orders placed before 12 pm, will ship the same day. Orders placed after 12 pm, will ship the following business day. In the event your order ships, you may return it however, the customer is responsible for all shipping costs related to the return of the order. Refunds on outbound freight is non-refundable.

Back Orders

Occasionally, we sell out of an item faster than expected. If this occurs, the item will be placed on backorder and you will be given the choice to either wait for the product or receive a refund.

Return Policy and Procedures

Mad Dogg Athletics is committed to 100% customer satisfaction. Returns or exchanges are accepted within 30 days of the original purchase. Any return outside of the 30 days is subject to a 20% restocking fee. All returned items must include a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Returns without an RMA will be rejected. If you have questions about an RMA for a particular item, please call (1) 800.847.7746 or (1) 310.823.7008 or e-mail info@maddogg.com. Items must be received within 30 days of the RMA being issued to avoid a 20% restocking fee. We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately.

  • Product returns that are received either damaged or otherwise not able to be sold as new will be evaluated on a case-by-case basis.
  • In the case of a manufacturing defect, please refer to the product’s warranty policy.
  • If any part of your order is damaged, defective, incorrect or missing merchandise, call us immediately. Check your order and report any discrepancies within 72 hours of receiving your order. Save all the cartons and packing material for inspection. Mad Dogg Athletics will refund shipping costs associated with returning such merchandise.

Mad Dogg Athletics Returns Dept.
RMA #
19803 S. Susana Road, Bldg #4
Rancho Dominguez, CA 90221
(1) 800.847.7746

Education, Training, and Workshops

If you wish to cancel or reschedule a workshop for which you are registered, we are happy to help you. You can make changes to your workshop reservation up to 96 hours (4 days) prior to the workshop without penalty. If you wish to cancel or reschedule within 96 hours of the workshop, a 20% cancellation or rescheduling fee will apply. You may reschedule your initial reservation a maximum of three times, but if you are unable to attend after rescheduling on three separate occasions, Mad Dogg Athletics will automatically refund your registration fees for that workshop, minus the 20% cancellation fee.

If you cannot attend a workshop for whatever reason, it is very important that you contact us in advance. If you register for a workshop (and therefore reserve one of a limited number of spots on the workshop roster) but are unable to attend and do not contact us in advance, you will be considered a "no-show" and will forfeit all registration fees paid for that workshop; no refunds/credits will be issued. For conferences, tradeshows and all other events (such as WSSC, PES, etc.), please refer to the cancellation/refund policies associated with that specific event.

Mad Dogg Athletics, Inc is not responsible for travel and/or personal expenses for any training, workshop or event hosted by Mad Dogg Athletics, Inc or its affiliates. There are specific types of expenses which are considered to be personal and are therefore not reimbursable. Travelers should choose the least costly method of transportation that meets the traveler’s scheduling needs.

It generally takes 7 to 10 business days to issue a refund. Should you wish to return the materials for your specific workshop, please contact our Returns Department at info@maddogg.com or call (800) 847.7746 to receive an RMA number that authorizes the return of your study materials.

PLEASE NOTE: In order to receive a refund for your study materials, it must remain unopened and in new condition.

Home Spinner® Bikes

  • Warranty Specifications: Home Spinner® Bikes are warranted for home use only. They are not intended to be used in commercial settings. Warranty 1 year, no labor or service.
  • Returned Spinner® Bikes will incur a 20% restocking fee. The original shipping costs, valued at $85, will be deducted from all credits issued to the purchaser. Return shipping costs are the responsibility of the purchaser.
  • Maximum Order Amount: There is a maximum order amount of two Home Spinner® Bikes per online order. If you wish to purchase more than 2 Bikes, please call Customer Service for special order quotes at 800.847.7746.

DVDs, CDs, Clothing & Accessories

  • Clothing and accessories must be unworn and unwashed with all original tags. For expedited service, please mark any defects with tape.
  • Opened CDs and/or DVDs are not returnable unless damaged. In the event that your DVD will not play on a particular DVD player, but works on other units, this is usually indicative of a DVD player that needs servicing. A defective DVD will only malfunction at the same point on a disc, even when using different DVD players. If the fault experienced is random (even in different players) this is another indication that servicing of the DVD player may be required.

Electronics and Spinner® Bikes

  • Electronic items such as heart rate monitors, Spinning® computers and all Spinner® bikes must be returned in their original packaging.
  • A 20% restocking fee will apply to all returns.
  • Under our flat-rate shipping promo, the original shipping cost will be deducted from all credits issued to the purchaser for Spinner® bikes.

Refused Orders

Refused or undeliverable orders may be subject to a 20% restocking fee, in addition to all applicable freight charges.

SPIN® Membership

SPIN® Membership is a one-year term for $99 upfront. Purchase of SPIN® Membership is excluded from any promotional offers or discounts otherwise applied to customer purchases.

SPIN® Membership will auto-renew and charge your credit card at the end of each one-year term. You may cancel auto-renew at any time in your account settings or by contacting customer service at customerservice@spinning.com. Store credit cannot be applied to SPIN® Membership payments.

For information on your benefits and how to access them, please visit our SPIN® Member Benefits page.

Exchanges

Return shipping charges will not be refunded, however, you will not be charged for the shipping costs associated with the exchange. Please allow one billing cycle for credits to appear on your statement. If your order is a gift and the recipient wishes to return or exchange the item, please follow the above return/exchange instructions.

Refunds

The purchase price of the return item minus any applicable charges will be credited back to your original method of payment. Please allow 14-21 business days for check refunds.

Payment Methods

Mad Dogg Athletics accepts the following online payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal

If we were unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address match your credit card billing information exactly. Mad Dogg Athletics, not Spinning®, will appear on your credit card statement.

Coupon Codes

Please note that coupon codes must be used through our site's secure checkout and not via PayPal Express Checkout. You may still select PayPal as a payment method during our secure checkout and use your coupon code. PayPal Express is currently not set up to process coupon codes.

PayPal

Normal paypal payments are processed immediately, however if you choose to use the Paypal echeck service may cause a delay with processing your order (approximately 7-10 business days). If you are ordering with expedited shipping (Overnight, 2day or 3day service), we recommend using a credit / debit card to complete the transaction, avoiding long delays. Please contact Customer Service at 800-847-7746 , option1, for additional information.

PayPal Credit

Financing is available through PayPal Credit. They offer no payments and no interest if paid in full in 6 months on purchases of $99+. Subject to credit approval. US customers only. For more information, visit: https://www.paypal.com/us/webapps/mpp/paypal-credit/faq

Sales Tax

Mad Dogg Athletics is required to collect sales tax in the states of California, Texas and Colorado at the rate in effect at the time your order is shipped. Additionally, the state of Texas requires that sales tax be collected on all freight/shipping costs. The state tax rate will be calculated during the ordering process.

Pricing

Prices shown are in U.S. dollars only. Pricing is subject to change without notice. If an item goes on sale within 7 days of purchase, you may contact us within 14 days of the purchase date and we will refund you the price difference in the form of store credit.

Fraud

Mad Dogg Athletics thoroughly checks the validity of orders for fraudulent use and is not responsible for any delays due to verification of orders. We reserve the right to cancel orders without notice if they appear to be fraudulent.

The above information does not apply to Europe, Middle East or Africa.