Order FAQs

FAQs

Customer Service

Spinning® Customer Service team is looking forward to assisting you. However, we are experiencing higher contacts than normal, resulting in long Customer Service wait times. We apologize for the delays and appreciate your patience while we work to assist you as quickly as possible.

If you recently placed an order, your shipping notification may be delayed. We are working hard to deliver your order within 4 to 10 business days.

Phone Number (Toll Free): 800.847.7746
Phone Number: 310.823.7008
E-mail: info@spinning.com
Hours: Monday - Thursday, 7 a.m. - 4 p.m. / Friday 6 a.m. - 3 p.m PT

Holiday 2021 Promotions

Blade/Certification Offer

Buy a Blade Connected Spinner® Bike, get a Free Certification

For the first time ever, you can get a free Spinning® certification when you purchase a Blade Connected Spinner® Bike. 

Here’s how it works: Purchase the Blade Connected Spinner® Bike now through 12/31/2021 and you can also enroll in a Spinning certification course for free (a $355 value). Choose from the original Spinning® Instructor Certification, SPINPower® Certification, or Rockstar Spinning® Instructor Certification.

No code necessary. Just add the Blade Connected Spinner® Bike plus one certification course to your cart on Spinning.com, and when you check out, you’ll pay only for the bike – the certification will be free. 

Whether you choose an online certification or a live training, you’ll be enrolled in the certification of your choice on SpinU—the content rich learning platform for the Spinning® program. You can tune in from any internet-connected device, and your bike even comes with a Premier Tablet Mount, which will hold your iPad or tablet as you ride along to the skills and technique videos. 

Valid in the US and Canada only while supplies last. Promotion only applies to purchases made at spinning.com to qualifying items as outlined above. No substitutions or rain checks. 


$100 Off Certification

Use code CYBERCERT2021 for $100 off Instructor Certification (includes live and online Spinning® Instructor Certification, SPINPower® Certification and Rockstar Certification). Excludes Bridge and Recertification. Valid through 12/15/21.
Cannot be combined with any other offer, including SPIN® Member discounts.

Holiday 2021 Connected Bike Packages

ALL home bikes include a free Spinning® Connect heart rate monitor, free cadence sensor, free three month subscription to Spinning® Digital and 30 days to Spinning® Digital Plus (download on iOS or Google Play, instructions are emailed to customer after bike purchase) and free ground shipping (48 contiguous United States). 

$100 off + free heart rate monitor + cadence sensor + subscriptions + free shipping applies to the following models. The promotional price is automatically applied, no code needed. Total value of discount + free items is $383.90.

  • Blade
  • P5
  • Elite
  • Aero
  • A5
  • A3
  • L9
  • L7
  • L5

$50 off + free heart rate monitor + cadence sensor + subscriptions + free shipping applies to the following models. The promotional price is automatically applied, no code needed. Total value of bike discount + free items is $333.90.

  • L3
  • Pace
  • L1

Home Spinner® Bikes

Home Bike Comparison Chart
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  • Warranty Specifications: Home Spinner® Bikes are warranted for home use only. They are not intended to be used in commercial settings. Warranty 1 year, no labor or service.
  • Free ground shipping applies to all home Spinner® bikes (within the continental US), via FedEx or UPS unless an alternative shipping method is selected.
  • Returned Spinner® Bikes will incur a 20% restocking fee. The original shipping costs, valued at $85, will be deducted from all credits issued to the purchaser. Return shipping costs are the responsibility of the purchaser.
  • Maximum Order Amount: There is a maximum order amount of two Home Spinner® Bikes per online order. If you wish to purchase more than 2 Bikes, please call Customer Service for special order quotes at 800.847.7746.

Refurbished Bikes

Our refurbished line offers models that are gently used with slight aesthetic wear normal for any bike; each piece of equipment has been thoroughly inspected to ensure that functionality and usability are intact. Some products have been repaired and returned to a like-new state and will include the original parts and accessories (or a suitable replacement). In addition, the product was professionally cleaned and repackaged with care to give you a product as near to new as possible. All of our Spinner® bikes ship via ground shipping within the continental U.S., via FedEx or UPS. Additional charges apply for Next Day, Saturday Delivery and 2nd Day services. Sorry, these items are not available for Alaska, Hawaii, Puerto Rico, or Canada. All sales on refurbished bikes are final. Warranty on these bikes is one year, no labor. SPIN® Member discount will not be applied to the price of Refurbished Bikes. Refurbished Bikes come with a complimentary one-month subscription to Spinning® Digital. Customers can redeem their complimentary subscription by inputting the promotion code from their confirmation email into the relevant field at checkout at tv.spinning.com. Promotion codes are single use per customer. Spinning® Digital subscriptions obtained in conjunction with purchase of a bike or other Spinning.com merchandise and/or offers will be voided if the order is cancelled, or any of the merchandise is returned. Full FAQ for Spinning® Digital can be found at tv.spinning.com. Your subscription will auto-renew at the end of the complimentary month, but you are welcome to cancel at any time.

Spinning® Digital

Free 3-month subscription: Effective July 1, 2019, a complimentary three month subscription to Spinning® Digital is included with any Lifestyle, Active, Performance, and Commercial Series bikes purchased through Spinning.com stores. To activate your subscription, use the promotion code found in your order confirmation email, and create an account at tv.spinning.com. Your subscription will auto-renew at the end of the complimentary three month period; however, you are welcome to cancel at any time. To cancel your subscription, go to "My Account" via the icon in the upper right corner. Click on "Subscriptions," click on "Change," and select "Cancel Subscription".

Promotion codes are single use per customer. This offer is subject to change. Spinning® Digital subscriptions obtained in conjunction with purchase of a bike or other Spinning.com merchandise and/or offers will be voided if the order is cancelled, or any of the merchandise is returned.

More information and support: https://tv.spinning.com/pages/faq.

Spinning® Digital Plus

30 Day Free Trial: To start a 30 day free trial, download the app from the app store, create an account and choose the free trial option for your subscription. You can manage and cancel your subscription through your device. Learn more about Apple subscriptions here: https://support.apple.com/en-us/HT202039.

Create an Account: To create an account you’ll need to enter a valid email address, and click the link in the confirmation email. If you do not receive that email, please check your spam, junk or promotional email folders.

Help and Tutorial Videos: Visit the Spinning® YouTube channel for helpful videos on connecting sensors, troubleshooting and general usage.

More information and support: Please contact us for further questions or requests: https://spinning.com/contact-us/.

Spinning® Connect

30 Day Free Trial: To start a 30 day free trial, download the app, create an account and choose the free trial option for your subscription. You can manage and cancel your subscription through your device. Learn more about Apple subscriptions here: https://support.apple.com/en-us/HT202039 or for Android Google Play: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en.

More information and support: https://support.fitdigits.com/.

Order Confirmation

Thank you for ordering with Mad Dogg Athletics. Spinning® order confirmations are sent out via e-mail. You will receive your order confirmation within 24 hours of placing your order. A shipping confirmation email is sent once your package has shipped from our warehouse. The shipping confirmation may include a tracking number if the carrier provides this service. Please check your spam/junk folder for confirmation emails.

Pre-Orders

Because we know you are passionate about Spinning®, we make our newest and best products available to you before anyone else! The expected release date will show when you make your decision to buy. Please keep in mind that there are things outside of our control. This means that delays may occur. Should there be any delays to the product's release date, you will be notified via email. We understand that sometimes timing is critical, so if you wish to cancel your pre-order, please send your request to info@spinning.com and include your order number. You may also contact our customer service department at 800-847-7746, option 1. By placing a pre-order, you are making an advanced purchase which requires full payment. Once the item has become available, your order will ship using the method chosen at the time of purchase.

Changing an Order

If you have made a mistake on your order, please notify us immediately either by phone or by e-mail. We will make every attempt to correct your order; however, if your order has shipped, we will be unable to change any portion of your order. For additional information, please refer to our "Return Policy and Procedures" section below.

Canceling an Order

To cancel an order, please contact us as soon as possible. We will make every attempt to stop the order from shipping. Orders placed before 12 pm, will ship the same day. Orders placed after 12 pm, will ship the following business day. In the event your order ships, you may return it however, the customer is responsible for all shipping costs related to the return of the order. Refunds on outbound freight is non-refundable.

Back Orders

Occasionally, we sell out of an item faster than expected. If this occurs, the item will be placed on backorder and you will be given the choice to either wait for the product or receive a refund.

Return Policy and Procedures

Mad Dogg Athletics is committed to 100% customer satisfaction. Returns or exchanges are accepted within 30 days of the original purchase. Any return outside of the 30 days is subject to a 20% restocking fee. All returned items must include a Return Merchandise Authorization (RMA) number clearly marked on the outside of the package. Returns without an RMA will be rejected. If you have questions about an RMA for a particular item, please call (1) 800.847.7746 or (1) 310.823.7008 or e-mail info@maddogg.com. Items must be received within 30 days of the RMA being issued to avoid a 20% restocking fee. We recommend returning your items using an insured, traceable shipping method. We are not responsible for items lost or damaged during the return shipping process, nor are we responsible for return postage. Original shipping charges are not refundable. Once your return has been received, inspected and processed, your refund or exchange will be processed immediately.

  • Product returns that are received either damaged or otherwise not able to be sold as new will be evaluated on a case-by-case basis.
  • In the case of a manufacturing defect, please refer to the product’s warranty policy.
  • If any part of your order is damaged, defective, incorrect or missing merchandise, call us immediately. Check your order and report any discrepancies within 72 hours of receiving your order. Save all the cartons and packing material for inspection. Mad Dogg Athletics will refund shipping costs associated with returning such merchandise.

Mad Dogg Athletics Returns Dept.
RMA #
19803 S. Susana Road, Bldg #4
Rancho Dominguez, CA 90221
(1) 800.847.7746

Education, Training, and Workshops

Can I cancel or reschedule a workshop I’m signed up for? You can cancel or reschedule your workshop reservation up to 96 hours (4 days) prior to the workshop without penalty. If you cancel or reschedule within 96 hours of the workshop, a 20% cancellation or rescheduling fee will apply.

What happens if I’m a no-show? If you cannot attend a workshop for whatever reason, it is very important that you contact us in advance. If you do not attend a workshop for which you are registered for, and you do not contact us to cancel or reschedule a minimum of 96 hours in advance, you will be considered a "no-show" and will forfeit all registration fees paid for that workshop; no refunds/credits will be issued. For conferences, tradeshows and all other events (such as WSSC, SPX, PES, etc.), please refer to the cancellation/refund policies associated with that specific event.

What happens if Mad Dogg Athletics cancels a workshop? Mad Dogg Athletics strives to hold all workshops as scheduled, at the same location, and on the originally scheduled date(s) and times. A small percentage of workshops, however, are postponed due to low enrollment, or sometimes workshops must be postponed or relocated due to inclement weather or other unforeseen circumstances. Therefore, we highly recommend that you do not commit to non-refundable travel accommodations or any other arrangements that would result in financial loss due to a cancellation of a training.

We are committed to providing the best training possible as well as an enjoyable experience, and we know that changes in plans can be inconvenient. We will make every effort to keep changes to a minimum, and we appreciate your understanding when changes are unavoidable. In the event of a change, we will communicate the information to each person registered, and we will provide assistance with transferring to a workshop at a new date and time. If you are not able to attend a rescheduled or an alternative workshop, you may request a refund of your workshop registration fee.

Mad Dogg Athletics, Inc. is not responsible for travel and/or personal expenses for any training, workshop or event hosted by Mad Dogg Athletics, Inc. or its affiliates. There are specific types of expenses which are considered to be personal and are therefore not reimbursable. Travelers should choose the least costly method of transportation that meets the traveler’s scheduling needs.

Can I cancel my enrollment in an online course? You may cancel your enrollment in an online course and receive a refund within 48 hours of your purchase. Your enrollment and access to all materials and continuing education credits will be removed from your account.

DVDs, CDs, Clothing & Accessories

  • Clothing and accessories must be unworn and unwashed with all original tags. For expedited service, please mark any defects with tape.
  • Opened CDs and/or DVDs are not returnable unless damaged. In the event that your DVD will not play on a particular DVD player, but works on other units, this is usually indicative of a DVD player that needs servicing. A defective DVD will only malfunction at the same point on a disc, even when using different DVD players. If the fault experienced is random (even in different players) this is another indication that servicing of the DVD player may be required.

Electronics and Spinner® Bikes

  • Electronic items such as heart rate monitors, Spinning® computers and all Spinner® bikes must be returned in their original packaging.
  • A 20% restocking fee will apply to all returns.
  • Under our flat-rate shipping promo, the original shipping cost will be deducted from all credits issued to the purchaser for Spinner® bikes.

Refused Orders

Refused or undeliverable orders may be subject to a 20% restocking fee, in addition to all applicable freight charges.

SPIN® Membership

SPIN® Membership is a one-year term for $99 upfront. Purchase of SPIN® Membership is excluded from any promotional offers or discounts otherwise applied to customer purchases.

SPIN® Membership will auto-renew and charge your credit card at the end of each one-year term. You may cancel auto-renew at any time in your account settings or by contacting customer service at customerservice@spinning.com. Store credit cannot be applied to SPIN® Membership payments.

Payment methods accepted: Visa, MasterCard, American Express, Discover. (Sorry, we cannot accept Affirm or other non-credit card payment methods for SPIN® Membership.) Your membership will automatically renew at the end of your 1-year term unless you cancel.

For information on your benefits and how to access them, please visit our SPIN® Member Benefits page.

Exchanges

Return shipping charges will not be refunded, however, you will not be charged for the shipping costs associated with the exchange. Please allow one billing cycle for credits to appear on your statement. If your order is a gift and the recipient wishes to return or exchange the item, please follow the above return/exchange instructions.

Refunds

The purchase price of the return item minus any applicable charges will be credited back to your original method of payment. Please allow 14-21 business days for check refunds.

Payment Methods

Mad Dogg Athletics accepts the following online payment methods:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal
  • Affirm

If we were unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address match your credit card billing information exactly. Mad Dogg Athletics, not Spinning®, will appear on your credit card statement.

Pay with Affirm! We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.

  • Easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.Based on a purchase price of $500.00 at $43.97/mo at 10% APR for 12 months. Downpayment may be required
Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay
Disclosure: Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. Affirm loans are made by Cross River Bank, a New Jersey State Chartered Commercial Bank, Member FDIC. See www.affirm.com/faqs for details.

Coupon Codes

Please note that coupon codes must be used through our site's secure checkout and not via PayPal Express Checkout. You may still select PayPal as a payment method during our secure checkout and use your coupon code. PayPal Express is currently not set up to process coupon codes.

PayPal

Normal paypal payments are processed immediately, however if you choose to use the Paypal echeck service may cause a delay with processing your order (approximately 7-10 business days). If you are ordering with expedited shipping (Overnight, 2day or 3day service), we recommend using a credit / debit card to complete the transaction, avoiding long delays. Please contact Customer Service at 800-847-7746 , option1, for additional information.

Sales Tax

Mad Dogg Athletics is required to collect sales tax in the states of California, Texas and Colorado at the rate in effect at the time your order is shipped. Additionally, the state of Texas requires that sales tax be collected on all freight/shipping costs. The state tax rate will be calculated during the ordering process.

Pricing

Prices shown are in U.S. dollars only. Pricing is subject to change without notice. If an item goes on sale within 7 days of purchase, you may contact us within 14 days of the purchase date and we will refund you the price difference in the form of store credit.

Fraud

Mad Dogg Athletics thoroughly checks the validity of orders for fraudulent use and is not responsible for any delays due to verification of orders. We reserve the right to cancel orders without notice if they appear to be fraudulent.

The above information does not apply to Europe, Middle East or Africa.