Spinning® Website Privacy Policy
Updated 02/28/2024
This privacy policy informs you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.
Who are we?
Home of the Spinning®, Peak Pilates®, CrossCore®, Ugi®, Resist-A-Ball® and Spin Fitness® brands, Mad Dogg Athletics® is the world’s largest equipment-based education company.
When you use our website
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. We also use ad tracking so that through ad platforms like Google and Facebook we can display our ads when you visit other websites. These are cookies that are used when you visit any page of our website:
| Cookie Name | Purpose |
|---|---|
| Justuno | Serves promotional popups and banners, needs a cookie so it only displays once per visit. |
| Emotive/WisePop | Serves SMS promotional campaigns, needs a cookie so it can display once per visit. |
| Tracks visits and purchases originating from Facebook, to measure campaign and ad performance. | |
| Google / Doubleclick / Bing / Criteo | Anonymized visitor data to understand website and ad performance. Enables the ability to display Spinning ads on other websites you visit. |
| Bigcommerce | Our e-commerce platform will cookie you when you log in, to keep you logged in until you log out. |
| Mailchimp | Tracks visits and purchases from emails we send out. |
These are cookies that only apply you visit certain areas of the site:
| Cookie Name | Purpose |
|---|---|
| Bullseye Locations | Bullseye is a location tool that powers the Find a Class studio location search. |
| AddThis | Social media sharing buttons on any product detail page. |
| Inspire360 | Our Learning Management System platform will cookie you when you log in and keeps you logged in until you log out. |
| Olark Chat | Displays a chat window on some pages in the Instructor section. |
| Lucky Orange | Uses cookies to collect information on how you interact with the website including what pages are visited most, as well as other analytical data. |
When you submit an inquiry via our website
When you submit an inquiry via our website, we ask you for your name, contact telephone number, country, subject of inquiry and email address. Inquiries are submitted by the third party app Powr Forms, based in the US. They have stated that they are GDPR compliant, although they have not yet signed the EU-US Privacy Shield agreement.
We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your inquiry in order to follow up on your interest and ensure that we have answered it your to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.
Your inquiry may be stored and processed in our ERP system, Sage. It is not shared with 3rd parties.
We do not use the information you provide to make any automated decisions that might affect you.
We do not delete inquiry emails or records in our ERP unless you ask us to do so. It is important for us to retain records of customer orders that benefits customers. For example, if you ordered a bike several years ago and need replacement parts or need parts replaced under warranty, we need a record of your purchase.
When you purchase a product from our website
When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We will use your information to verify your credit card details for your purchase, process your order and to fulfil your order. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.
We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.
Your information is stored on our website which is built on Bigcommerce, an e-commerce platform based in the US that is GDPR compliant and participates in the EU-US Privacy Shield. For more information on the data Bigcommerce collects you can view their privacy policy here: https://www.bigcommerce.com/privacy/. Your credit card details are passed to a third-party payment processor (Stripe) which is based in the US and is certified to the EU-US Privacy Shield (which requires effective safeguards for your information). We retain only the last four digits of your credit cards associated with an order, for proof of payment method.
We do not use the information you provide to make any automated decisions that might affect you.
We do not delete records in Bigcommerce unless you ask us to do so. It is important for us to retain records of customer orders that benefits customers. For example, if you ordered a bike several years ago and need replacement parts or need parts replaced under warranty, we need a record of your purchase.
When you purchase certain products we use a 3rd party email platform Vextras, based in the US, to send additional relevant information along with your purchase. For example if you purchase a bike, it may come with a free subscription to our Spinning® Digital service. We use Vextras to send you an email with a coupon code for the free year of Spinning® Digital that comes with your bike purchase. This is not a subscription and you will not receive additional emails unless you are opted-in to our email list.
When you order a physical product and have it shipped to your address, we send data to shipping carriers to generate a shipping quote, including name, address, and weights/dimensions or your order, which is not stored by the shipping carrier. Shipping carriers we use include TNT, DHL, Federal Express, UPS and USPS. Your shipping rates on the website are calculated with shipping tables in our shipping platform ShipperHQ, based in the US.
When you sign up to receive our newsletter
When you sign up to receive our newsletter and promotional offers, we ask for your name and your email address.
We will ask for your consent to use your name and email address to email you our newsletter and promotional offers which contains information about our products and other information which we feel might be of interest to you.
You can withdraw your consent at any time and we will stop sending you the newsletter and promotional offers.
Your name and email address are contained within a third party mailing system, Mailchimp, based in the US and certified by Privacy Shield. This company has contractually committed to providing appropriate safeguards for your personal data.
We do not use the information you provide to make any automated decisions that might affect you.
We keep your personal data for as long as we produce and distribute our newsletter and promotional offers. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.
When you submit a review about us
When you submit a product review on our website we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.
We use this information to provide verified independent reviews about our products and services to potential customers. Your first name and the content of your review (but not your email address or IP address) will be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.
Your details are contained in our e-commerce platform Bigcommerce, based in the US.
We do not use the information you provide to make any automated decisions that might affect you.
Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.
When You Purchase and Take a Training Course
When you take any online or live trainings purchased through our website, we create an account for you on our e-learning platform Inspire360, based in the US.
- What are the types of personal data collected? Data includes name, address, email address, and course records.
- What is the purpose of the transaction? The purpose is to track your courses and certification status in our learning management system.
- Who is the personal data are shared with? Data flows between Inspire360, our PIM Jasper, and our e-commerce site Bigcommerce. Our PIM (Product Information Management system) is used to manage product data, website content, and pass data between systems in our e-commerce architecture.
- Where is the personal data stored? Course purchase data is stored in Bigcommerce, course status (complete/incomplete) is stored in Inspire360. No data is stored in Jasper.
- Are any automated decisions are made based on the data? If you are opted-in to receive email messages we may send you emails based on the courses you have taken to suggest other courses.
- What is the retention policy for the data? It will be stored indefinitely. It is important to have a clear record of whether you are a certified instructor, when you certified, and at what level.
Analytics and Ad Tracking
We use analytics and ad tracking to anonymously measure website performance, using services from Google, Facebook and Bing. Upon visiting the website you are cookied and may be remarketed to in the future on other websites.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account and going to the 'Account Info' tab.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act); we do not knowingly collect any information from anyone under 13 years of age. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers. Our website, products and services are all directed to people who are at least 13 years old or older.
Your rights as a data subject
By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.
If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.
If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.
You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.
Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.
To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Contact Us page.
Children
Our website is not directed to children under 13. We do not knowingly collect, use or disclose personally identifiable information from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her Personal Information without the parent/guardian's consent. If we become aware that we have unknowingly collected personally identifiable information from a child under the age of 13, we will make reasonable efforts to delete such information from our records.
If you believe that we might have any information from or about a child under age 13, please contact us.
Parental participation. We strongly recommend that minors 13 years of age or older ask their parents for permission before sending any information about themselves to anyone over the Internet and we encourage parents to teach their children about safe internet use practices.
Your right to complain
If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint.
Updates to this privacy policy
We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. If we want to make use of your personal data in a way that we haven’t previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
We will update the date of this document each time it is changed.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
http://www.maddogg.com
2111 Narcissus Ct.
Venice, CA 90291
United States
info@maddogg.com
800-847-7746