Shipping and Handling

Shipping and Handling

Customer Service:

Mad Dogg Athletics, Inc.
Spinning / Peak Pilates
19803 S. Susana Ave
Rancho Dominguez, CA 90221

Hours: Monday - Thursday, 7 a.m. - 5 p.m. / Friday 6 a.m. - 3 p.m Pacific Time

Tel: 800-847-7746

Tel: 310-823-7008

E-mail: info@spinning.com

We do our best to deliver all orders within the quoted timeframes but shipping delays can occur due to unforeseen events beyond our control. MDA is not responsible for shipping delays related to carrier service interruptions or other delays due to weather, natural disasters, labor disputes or other unforeseen events.

Standard Ground Shipping

Domestic orders placed with Standard Ground Shipping Monday-Friday (excluding holidays and office closures) will arrive within 7-10 business days, pending credit card authorization and verification. Orders going to residential addresses may be delivered on Saturday.

All Home Spinner® bikes (L Series, A Series P Series and Johnny G Spinner®) will ship via UPS Ground unless an alternative shipping method is selected.

All Commercial Spinner® bikes (Ride, Shift Climb and Chrono) will ship LTL freight (see details for delivery for Large Equipment and unloading).

Standard Ground shipping is not available for Alaska, Hawaii and U.S. territories.

Please allow up to 14-21 business days for shipments to APO or FPO addresses. Sorry Spinner® bikes are not available for delivery to APO or FPO addresses.

3-Day Shipping

Orders placed with 3-Day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 PM (Pacific Time) will arrive within 3 business days, pending credit card authorization and verification. 3-Day Shipping does not include weekends.

Orders placed with 3-Day Shipping Monday-Friday after 12:00 PM (Pacific Time), or on weekends and holidays, will arrive within 4 business days.

3-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses.

3-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike. Weekend delivery is not available.

2-Day Shipping

Orders placed with 2-day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 PM (Pacific Time) will arrive within 2 business days, pending credit card authorization and verification.

Orders placed with 2-day shipping Monday-Friday after 12:00 PM (Pacific Time), or on weekends and holidays, will arrive within 3 business days.

2-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days.

2-Day Shipping is not available for P.O. Boxes, or APO and FPO addresses.

2-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike. Weekend delivery is not available.

1-Day Shipping

Orders placed with 1-day shipping Monday-Friday (excluding holidays and office closures) before 12:00 PM (Pacific Time) will arrive within 1 business day, pending credit card authorization and verification.

Orders placed with 1-day shipping Monday-Friday after 12:00 PM (Pacific Time), or on weekends and holidays, will arrive within 2 business days.

1-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days.

1-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses.

1-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike. Weekend delivery is not available.

Delivery of Large Freight Equipment and Unloading

The delivery company is instructed to call the designated contact person to schedule the final delivery date. Most deliveries normally occur within 24-48 hours after contact and require you or your representative to be available to accept delivery. Depending on which type of delivery you have selected you can expect the following services:

Curbside Delivery:

Orders placed with curbside delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-7 business days. This delivery option includes a skilled delivery team to unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand. Curbside Delivery consists of the following:

  • Appointment Scheduling: Yes
  • Signature Required: Yes
  • Inside Delivery: No
  • Packaging Removal Included: No
  • Additional charges apply to missed appointments: Yes
  • Assembly Service Included: No

Please note the following:

  • Our delivery partner will call you to arrange a date and time to deliver once your item(s) arrive at the local terminal. Deliveries are made between the hours of 10:00 a.m. and 3:00 p.m. Monday-Friday.
  • Unless otherwise specified, the freight company is Main Freight Logistics.
  • To track your shipment, visit https://www.mainfreight.com/global/en/global-home.aspx
  • Delivery requests outside of standard timeframes listed above may incur additional charges and are the responsibility of the consignee. For beyond point deliveries, schedules may be limited to certain days and times.
  • Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us within 2 days of delivery for further assistance.
  • Signer must be 18 years of age or older.
  • Curbside Delivery does not include set up or assembly. Please contact our Customer Service Department for referrals on this service.
  • Additional charges will apply to missed appointments.
  • Additional charges may apply to beyond points and rural areas.

The above information does not apply to Europe, Middle East or Africa.

Please contact Mad Dogg Athletics Europe: 011-31-105-904-508
CustomerServiceEurope@maddogg.com
Scheldeweg 3
3144 ES Maassluis
Netherlands

Inside Delivery / White Glove:

Orders placed with Inside Delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-7 business days. This delivery option includes a skilled delivery team of two that will bring your item(s) inside, place it in the room of your choosing, then remove and dispose of all packaging for your convenience.

  • Inside Delivery: Yes.
  • Appointment Scheduling: Yes.
  • Signature Required: Yes
  • Packaging Removal Included: Yes
  • Additional charges for missed appointments: Yes
  • Assembly Service Included: No

Please Note the Following:

  • Inside Delivery includes one flight of stairs, 10 stair maximum, excluding landing. A Customer Service member will contact you for details specific to your delivery. Additional charges may apply to beyond points, rural areas, extra man power, additional flights of stairs and basements.
  • Our delivery partner will call you to arrange a date and an appointment window once your item(s) arrive at the local terminal. Deliveries are made between the hours of 10:00 a.m. and 3:00 p.m. Monday-Friday. Note: Delivery requests outside of standard time frames listed above may incur additional charges and are the responsibility of the consignee. For beyond point deliveries, schedules may be limited to certain days and times.
  • Unless otherwise specified, the freight company is BTX.
  • To track your shipment visit https://www.btxair.com/mybtx/track.asp
  • Delivery requests outside of standard timeframes listed above may incur additional charges and are the responsibility of the consignee. For beyond point deliveries, schedules may be limited to certain days and times.
  • Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us immediately for further assistance.
  • Signer must be 18 years of age or older.
  • Inside delivery does not include set up or assembly. Please contact our Customer Service Department for referrals on this service.
  • Additional charges will apply to missed appointments.

The above information does not apply to Europe, Middle East or Africa.

Please contact Mad Dogg Athletics Europe: 011-31-105-904-508
CustomerServiceEurope@maddogg.com
Scheldeweg 3
3144 ES Maassluis
Netherlands

International Economy

Non-U.S. orders placed with International Economy Monday-Friday (excluding holidays and office closures) before 12:00 PM (Pacific Time) are processed within 2 business days, pending credit card authorization and verification, and typically arrive in approximately 5 business days.

Note: Shipping delivery times may be affected by customs clearance. Duties and Taxes are the responsibility of the recipient.

International Priority

Non-U.S. orders placed with International Priority Monday-Friday (excluding holidays and office closures) before 12:00 PM (Pacific Time) are processed within 1 business day, pending credit card authorization and verification, and typically arrive in approximately 3-4 business days.

Note: Shipping delivery times may be affected by customs clearance. Duties and Taxes are the responsibility of the recipient.