Shipping and Handling

Shipping and Handling

Customer Service:

(1) 800.847.7746

(1) 310.823.7008

E-mail: info@spinning.com

Hours: Monday - Thursday, 6 a.m. - 5 p.m. / Friday 6 a.m. - 3 p.m PT

Flat-rate Shipping applies to a maximum purchase of two Spinner® bikes.

Sorry, Spinner® bikes are not available for delivery to APO or FPO address.

Standard Ground Shipping

Customers should place bike orders by December 14, 2017 at 11:30 a.m. PST in order to maximize chances of receiving order by December 25, 2017 via Standard Ground. MDA is not responsible for interruptions in carrier delivery or delivery timing as a result of weather, immigration bans, or tax cut packages.

The shipping date cut-offs for small packages to arrive by Christmas vary by carrier as follows:

  • FedEx Ground/ UPS Ground Service: December 15th - East Coast (5-8 Business days); December 18th - West –Mid West (3-5 Business days)
  • FedEx 3 Day Express: December 19th (Delivery Date Friday, 12/22)
  • FedEx /UPS 2nd Day: December 20th (Delivery Date Friday, 12/22)
  • FedEx/UPS (Std Overnight): December 21st (Delivery Date Friday, 12/22)
  • Domestic orders placed with Standard Ground Shipping Monday-Friday (excluding holidays and office closures) will arrive within 7-10 business days, pending credit card authorization and verification. Orders going to residential addresses may be delivered on Saturday.

    All Spinner® bikes weighing 100 lbs or less will ship via Fed-Ex signature required.

    All Spinner® bikes over 100 lbs will ship through LTL freight.

    Standard Ground shipping is not available for Alaska, Hawaii and U.S. territories.

    Flat-rate Shipping applies to a maximum purchase of two Spinner® bikes.

    Please allow up to 14 business days for shipments to APO or FPO addresses. Sorry Spinner® bikes are not available for delivery to APO or FPO address.

    3-Day Shipping

    Orders placed with 3-Day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 3 business days, pending credit card authorization and verification.

    Orders placed with 3-Day Shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 4 business days.

    3-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses.

    3-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike.

    Saturday delivery is not available

    2-Day Shipping

    Orders placed with 2-day Shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 2 business days, pending credit card authorization and verification.

    Orders placed with 2-day Shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 3 business days.

    2-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days.

    2-Day Shipping is not available for P.O. Boxes, or APO and FPO addresses.

    2-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike.

    Saturday delivery is not available

    1-Day Shipping

    Orders placed with 1-day shipping Monday-Friday (excluding holidays and office closures) before 12:00 p.m. PST will arrive within 1 business day, pending credit card authorization and verification.

    Orders placed with 1-day shipping Monday-Friday after 12:00 p.m. PST, or on weekends and holidays, will arrive within 2 business days.

    1-Day Shipping to Rural Routes and remote locations typically arrives within 3-4 business days.

    1-Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO and FPO addresses.

    1-Day shipping is not available for Spinner Bikes. All other items purchased (DVD, computer, pedals, etc) will ship separately and arrive sooner than the bike.

    Saturday delivery is not available

    International Economy

    Non-U.S. orders placed with International Economy Monday-Friday (excluding holidays) are processed within 2 business days, pending credit card authorization and verification, and typically arrive in approximately 5 business days. Note: Shipping delivery times may be affected by customs clearance. Please check our list of International Distributors to order within your region and receive your order faster and avoid International shipping charges.

    Duties and Taxes are the responsibility of the recipient.

    International Priority

    Non-U.S. orders placed with International Priority Monday-Friday (excluding holidays) are processed within 1 business day, pending credit card authorization and verification, and typically arrive in approximately 3-4 business days. Note: Shipping delivery times may be affected by customs clearance. Please check our list of International Distributors to order within your region and receive your order faster and avoid International shipping charges.

    Duties and Taxes are the responsibility of the recipient.

    Curbside Delivery

    Orders placed with curbside delivery are processed within 2 business days, pending credit card authorization and verification, and typically arrive within 5-8 business days.
    This delivery option includes a skilled delivery team to unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

    • Appointment Scheduling: Yes
    • Signature Required: Yes
    • Inside Delivery: No
    • Packaging Removal Included: No
    • Additional charges apply to missed appointments: Yes
    • Assembly Service Included: No

    Please note the following:

    • Our delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal. Deliveries are made between the hours of 10:00 a.m. and 5:00 p.m. Monday-Friday. Note: Delivery requests outside of standard time frames listed above may incur additional charges and are the responsibility of the consignee. For beyond point deliveries, schedules may be limited to certain days and times.
    • Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us within 2 days of delivery for further assistance.
    • Signer must be 18 years of age or older.
    • Curbside Delivery does not include set up or assembly. Please contact our Customer Service Department for referrals on this service.
    • Additional charges will apply to missed appointments.
    • Additional charges may apply to beyond points and rural areas.

    The above information does not apply to Europe, Middle East or Africa.